RETURNS

Returns & Refund Policy

M&D Signature Jewels

At M&D Signature Jewels, every piece is thoughtfully handcrafted to embody exceptional quality, refined craftsmanship, and timeless elegance. We take immense pride in our designs and are deeply committed to ensuring that your experience with us is seamless, transparent, and satisfying from purchase to delivery and beyond.

Your trust means everything to us, and our return process is designed to be clear, fair, and customer-focused.

30-Day Complimentary Returns

We are pleased to offer complimentary returns within 30 days of delivery for eligible items.

If for any reason you are not completely satisfied with your purchase, simply contact our support team within 30 days of receiving your order. Once your request is reviewed and approved, we will provide:

  • A complimentary prepaid return shipping label

  • Detailed step-by-step return instructions

  • Secure packaging guidance to ensure safe transit

We recommend that all returned items be carefully packaged to protect the integrity of the piece during shipment.

Return Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • In original, unworn, and unused condition

  • Free from scratches, damage, resizing, or any alterations

  • Returned with all original packaging, certificates of authenticity, warranty cards, and any accompanying documentation

  • Not previously exchanged or modified in any way

For hygiene and quality assurance purposes, certain product categories may be subject to additional inspection standards.

Refund Review & Inspection Process

Once your returned item is received at our facility, it will undergo a professional quality inspection conducted by our expert team. This process ensures that the piece meets our return standards and remains in pristine condition.

Please note:

  • Refund eligibility is determined based on the condition of the item upon inspection.

  • As many of our designs are handcrafted, made-to-order, or produced in limited quantities, approved returns may be eligible for a partial refund.

  • Partial refunds, when applicable, are determined after inspection and take into consideration craftsmanship, production costs, materials, and customization involved in creating the piece.

  • Customized, engraved, resized, or personalized pieces are generally non-refundable, as they are specially created to your specifications.

If your return is approved, your refund will be issued to the original method of payment. Please allow standard processing times depending on your financial institution.

Non-Returnable Items

The following items are typically not eligible for return or refund:

  • Personalized or engraved jewelry

  • Custom-designed or made-to-order pieces

  • Items that have been resized or altered

  • Products showing signs of wear, damage, or misuse

Exchanges

If you would like to exchange an item, please contact our support team. Exchanges are subject to product availability and the same inspection standards as returns.

Processing Timeline

  • Return requests must be initiated within 30 days of delivery.

  • Once received, inspections are typically completed within several business days.

  • Approved refunds are processed promptly, though posting times may vary by payment provider.

Data Privacy & Opt-Out Information

By clicking “opt out,” the browser on this device will be opted out of sharing personal data for tracking and marketing purposes.

If you select the checkbox and enter your email address, the associated customer account will also be opted out of data sharing and marketing communications in accordance with our privacy practices.

If you have any questions regarding returns, refunds, or your order, our support team is always happy to assist.

At M&D Signature Jewels, we are dedicated to ensuring that every piece you receive reflects the beauty, quality, and confidence you deserve.