Shipping policy

Shipping Policy

M&D Signature Jewels

At M&D Signature Jewels, every order is handled with the same care and attention that goes into crafting our jewelry. From the moment your purchase is confirmed to the moment it arrives at your door, we are committed to ensuring a secure, reliable, and seamless delivery experience.

Each piece is carefully prepared, professionally inspected, and securely packaged to ensure it arrives safely — and beautifully — ready to be treasured.

Order Processing

All orders are processed within 5–7 business days from the date of purchase.

Processing time includes:

  • Final quality inspection

  • Secure packaging

  • Preparation for insured shipment

  • Coordination with our shipping partners

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information so you can monitor your delivery in real time.

Please note:

  • Business days do not include weekends or major holidays.

  • During peak seasons, promotional periods, or high-demand launches, processing times may vary slightly.

  • Made-to-order or customized pieces may require additional preparation time, which will be communicated if applicable.

Domestic Shipping (United States)

We proudly ship throughout the United States using trusted and secure carriers.

Orders Below $500

  • Shipping Fee: $10

  • Carrier: UPS Ground

  • Fully tracked and securely packaged

Orders $500 and Above

  • Complimentary Shipping

  • Carrier: UPS (Secured Service)

  • Adult Signature Required upon delivery for added protection

For high-value fine jewelry purchases, we prioritize secure handling and verified delivery. Requiring an adult signature ensures your order is received directly and safely.

We recommend providing a delivery address where someone will be available to sign for the package to avoid delays.

Shipping Security & Packaging

All shipments are:

  • Discreetly packaged for privacy

  • Fully insured during transit

  • Carefully secured to protect the integrity of your jewelry

We work closely with our carriers to ensure every order is handled with the utmost care from dispatch to delivery.

International Shipping

We proudly offer international shipping for a flat rate of $100 per order.

International shipments include:

  • Secure and protective packaging

  • Full insurance coverage during transit

  • Tracking details provided once dispatched

Delivery timelines for international orders may vary depending on:

  • Destination country

  • Local courier handling

  • Customs clearance procedures

Please note that international customers are responsible for any customs duties, taxes, VAT, or import fees imposed by their country. These charges are determined by local authorities and are not included in our shipping fee.

We recommend checking with your local customs office for an estimate of potential charges prior to placing your order.

Delivery Responsibility

Once a package has been marked as delivered by the carrier (including signature confirmation where applicable), M&D Signature Jewels is not responsible for lost or stolen packages. We encourage customers to monitor tracking information and ensure someone is available to receive the delivery.

If you experience any shipping concerns, please contact our support team promptly so we can assist you.

Address Accuracy

To avoid delays, please ensure your shipping address is entered correctly at checkout. M&D Signature Jewels is not responsible for delays or additional charges resulting from incorrect or incomplete address information.

If you notice an error after placing your order, contact us immediately so we can attempt to update the details before shipment.

Data Privacy & Opt-Out Information

By clicking “opt out,” the browser on this device will be opted out of sharing personal data for tracking and marketing purposes.

If you select the checkbox and enter your email address, the associated customer account will also be opted out of data sharing and marketing communications in accordance with our privacy practices.

At M&D Signature Jewels, we understand that fine jewelry is more than a purchase — it is an investment and a meaningful expression. Our shipping process is designed to reflect the same level of excellence and security as the pieces we create.